Refund policy
Refund & Return Policy
Last updated: August 16, 2026
At FAVORA, we want you to be satisfied with your purchase. This policy explains when we accept returns, exchanges, and refunds for our non-medical gloves, masks and variety of other items.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must generally:
- Be unused
- Be unopened
- Be in its original packaging
- Be in resalable condition
- Include the original order information or proof of purchase
2. Hygiene Products
For health, hygiene, and safety reasons, opened, used, worn, or contaminated gloves and masks may not be eligible for return or exchange, except where required by applicable law or where the product is defective, damaged, or incorrectly supplied.
Please check the product and packaging before opening it to make sure you have received the correct item.
3. Defective or Damaged Products
If you receive a product that is defective, damaged during delivery, or materially different from what you ordered, contact us as soon as possible at:
sales@favora.ca
Please provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging, where appropriate
We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.
4. Incorrect Items
If we send you the wrong product, contact us before returning it.
We will provide instructions for correcting the order.
5. Change-of-Mind Returns
If you simply change your mind about an unopened product, returns are subject to the conditions and time period described above.
Applicable consumer-protection rights are not affected by this policy.
6. Return Shipping
For approved change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise.
If the return is due to an error on our part, such as sending the wrong product, or due to a defective product, we will address the shipping costs as appropriate.
7. Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
8. Sale Items
Clearance or Sale items are final sale unless they are defective or otherwise subject to a remedy required by applicable law.
9. Exchanges
We may offer exchanges for eligible unopened products, subject to availability.
If the requested replacement is unavailable, we may provide another appropriate resolution.
10. Refused Returns
Returns that do not meet the conditions of this policy may be refused.
Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable Canadian law.
11. Contact Us
For return or refund requests:
FAVORA
Email: sales@favora.ca
Please include your order number in your request.