Shipping policy

Shipping Policy

Last updated: August 16, 2026

FAVORA ships non-medical gloves, masks, related products and variety of other items to customers within Canada.

1. Shipping Area

We currently ship within Canada only.

We do not currently ship to addresses outside Canada.

2. Order Processing

Orders are normally processed within 1–3 BUSINESS DAYS after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

During sales, holidays, or periods of unusually high order volume, processing may take longer.

3. Shipping Methods

Available shipping options and prices will be displayed during checkout.

Shipping options may include:

- [CANADA POST]
- [UPS]
- [FEDEX]
- [PUROLATOR]
- [OTHER SHIPPING CARRIER]

Available carriers may vary depending on the delivery address and package size.

4. Delivery Times

Estimated delivery times will be provided at checkout or in your order confirmation where available.

Delivery times are estimates and may be affected by weather, carrier delays, holidays, incorrect addresses, or circumstances outside our control.

5. Shipping Charges

Shipping charges are calculated and displayed during checkout unless your order qualifies for a shipping promotion.

Any applicable taxes or charges will be displayed as required.

6. Tracking

When tracking is available, we will provide tracking information by email or through your order details.

Once a package has been transferred to the shipping carrier, carrier tracking information may be used to determine the status of the shipment.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you realize that you entered an incorrect address, contact us as soon as possible at:

sales@favora.ca

We cannot guarantee that an address can be changed after an order has been shipped.

Additional shipping charges may apply if an address needs to be corrected or a package needs to be reshipped because of incorrect information provided by the customer.

8. Delayed Shipments

If your order is delayed, please check the tracking information first.

If the tracking information has not updated for an extended period or the package appears to be lost, contact us and we will work with the carrier to investigate.

9. Lost or Damaged Packages

If your package arrives damaged, please contact us promptly and provide photographs of the package and products where possible.

If a package is confirmed as lost, we will work with the shipping carrier to determine the appropriate resolution.

10. Returned or Undeliverable Packages

If a package is returned to us because the address was incorrect, incomplete, or the package was not collected, please contact us.

Additional shipping charges may apply if you request that the order be shipped again.

11. Contact

For shipping questions, please contact:

FAVORA
Email: sales@favora.ca