Terms of service

Terms & Conditions

Last updated: August 16, 2026

These Terms & Conditions ("Terms") govern your use of the FAVORA website and purchases made through our online store.

By using our website or placing an order, you agree to these Terms.

1. About Our Store

FAVORA sells non-medical gloves, masks, related products and variety of other items to customers in Canada.

Our products are intended for their stated non-medical purposes only.

2. Non-Medical Products

Our gloves and masks are not medical devices unless expressly stated otherwise.

Our products are not intended to diagnose, treat, cure, prevent, or protect against any disease, illness, infection, or medical condition.

Customers should follow the product packaging, instructions, warnings, and intended-use information supplied with each product.

We do not represent non-medical gloves or masks as medical or personal protective equipment unless the specific product is appropriately represented and authorized for that purpose.

3. Product Information

We make reasonable efforts to ensure product descriptions, photographs, sizing information, colours, quantities, and other information are accurate.

However, colours may appear differently depending on your device or screen.

Product availability may change without notice.

4. Prices and Taxes

All prices are displayed in Canadian dollars unless otherwise stated.

Applicable taxes will be calculated at checkout based on the information provided and applicable Canadian tax requirements.

We reserve the right to correct pricing or product-information errors. If an error affects an order that has already been placed, we will contact you and provide the appropriate options.

5. Orders

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to refuse or cancel an order where reasonably necessary, including because of:

- Product availability
- Pricing or listing errors
- Suspected fraud or unauthorized activity
- Incorrect customer information
- Unusual or excessive quantities
- Other legitimate business or legal reasons

If we cancel an order after payment has been processed, we will refund the amount paid for the cancelled order.

6. Payment

Payment must be successfully processed before an order is shipped.

We use third-party payment processors to process payments. Your payment information may be subject to the privacy policies and terms of those providers.

7. Shipping

We currently ship to addresses within Canada only.

Shipping charges, estimated delivery times, and other shipping information are described in our Shipping Policy.

Delivery estimates are estimates and are not guaranteed unless expressly stated otherwise.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Nothing in these Terms is intended to remove or limit any rights you may have under applicable Canadian consumer-protection legislation.

9. Product Safety

Customers should inspect products when received and use them only for their intended purpose.

If you believe a product is defective, unsafe, incorrectly labelled, or otherwise presents a safety concern, stop using the product and contact us as soon as possible.

We will investigate legitimate product-safety concerns and take appropriate action where necessary.

10. Prohibited Use

You agree not to:

- Use our website for unlawful purposes
- Attempt to interfere with the operation or security of our website
- Submit fraudulent orders
- Copy or misuse our website content without permission
- Use our website to violate the rights of others

11. Intellectual Property

The content on this website, including text, photographs, graphics, logos, product descriptions, and other materials, belongs to FAVORA or its respective owners and may not be reproduced or used without permission, except as permitted by law.

12. Limitation of Liability

To the extent permitted by applicable law, FAVORA will not be responsible for losses that are not reasonably foreseeable or that result from misuse of our products, failure to follow product instructions, or unauthorized use of our website.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited under applicable Canadian law.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date.

14. Governing Law

These Terms are governed by the laws applicable in Ontario, Canada, together with applicable federal Canadian law.

Any applicable consumer-protection rights that cannot legally be excluded remain unaffected.

15. Contact

If you have questions about these Terms, contact:

FAVORA
Email: sales@favora.ca